A LoginRadius Review: It is a Disastrous Service and you should never sign up for it!

LoginRadius, which claims to offer a social login service is not only disastrous but also dangerous for a you as a customer. Before entering into a service agreement, they promise you that they will deliver everything for you and after signing up, what they come up with is a total price of crap with full of bugs that you cannot fix even after months of work and exchange of unlimited tickets with their support staff.

In their Pricing table, they claim this:

We entered into an agreement with them on Feb 27, 2015 hoping that they would offer SSO (Single Sign on) integration service for our paying members. We had clearly outlined our requirements that we need SSO (Single Sign on) but they insisted that we sign up for their full service plan which includes their RaaS (Registration as a Service) and all our paid members after making the payment would get registered to RaaS. We agreed to pay $1500 as their setup costs and then $820 every month under their ‘Enterprise’ plan.

We had clearly outlined our requirement on March 18, 2015 via support ticket #5261 that we specifically needed this:

“User visits our checkout page>He makes a successful payment>He is then registered on LoginRadius RaaS automatically>His registration expires after the expiry of his payment.”

They acknowledged and offered to integrate LoginRadius with Woocommerce and took one full month to develop it (we already lost 2 months of the subscription service). I really appreciated this  and waited for one full month. After one month, they sent another plugin called LoginRadius Advanced Plugin which they claimed to have integrated Woocommerce in it.

So ideally, this means that if a user makes a payment via Woocommerce, he should automatically get registered in the RaaS system of LoginRadius. But it was not so easy. There were a number of loopholes in their plugin.

1. When I installed the LoginRadius Advanced Plugin on my test domain first, this is what I got:

• Automatically getting logged out of WordPress
• Theme header error
• Pages stop loading
• Blank page

Their plugin was not even compatible with the default WordPress theme.

On another test domain, I got the following error after installing LoginRadius Advanced Plugin

2. I decided to change the WordPress Theme and installed and activated the LoginRadius Advanced Plugin again. This was the most messy part of their service. This plugin was supposed to register users to LoginRadius RaaS after carrying out a transaction on the Woocommerce checkout page. I tested it several times and though the transaction was a success, but the user did not get registered to RaaS.

3. But the most ridiculous part of this whole story was this: This plugin had also created a registration link under the LoginRadius login box and any user could click on that link and register freely to RaaS without making the payment!

What a joke! If users have to register freely, then what is the purpose of integrating Woocommerce for implementing user registrations.

The entire plugin posed a huge security risk for our business as users could easily bypass our Woocommerce payment system and register to our paid member-protected RaaS without making the payment!

When I raised this issue in the support ticket #5703, I got a weird response as below:

If I have to manually pre-migrate users to RaaS, then the whole purpose of hiring LoginRadius to develop a RaaS software gets defeated. The following requirement never gets fulfilled:

“User visits our checkout page>He makes a successful payment>He is then registered on LoginRadius RaaS automatically>His registration expires after the expiry of his payment.”

The VP, LoginRadius has acknowledged this mistake and wants me to again talk to their support team after spending 5 months and $5000+ with zero results. I already have several deeply dissatisfied support tickets lined up in their support system. These support tickets automatically got closed claiming as ‘solved’ when none of them ever resolved my issues.

4. Finally I decided to use this plugin for just social commenting, giving up on all other features. When I used it on our main site, it messed up our comments section layout and also all social media buttons vanished.

When I raised this support ticket #5750, again I got the following response:

I do not understand but why would I be using WordPress 2014 theme and I cannot modify my comments.php file because another developer has already hardcoded it.

With so many bad customer experiences about a faulty, buggy, crappy piece of software, will anyone continue to pay $820 every month? And there is a limit towards how much time one can spend with their support team. We spent 5 months and still nothing seemed to have worked!